NOV 18 2015

Magento Reset Password page is blank after SUPEE-6788


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Problem description Reset password page is blank (Magento WSOD) or results in Fatal error after installing SUPEE-6788 patch or upgrade to Magento 1.9.2.2 version. It is possible to enter email address and request a new password, but clicking on the link in password reset email results in empty page (Magento WSOD). Cause SUPEE-6788 patch and Magento 1.9.2.2 version changed customer_account_resetpassword section in themes for customer layout to customer_account_changeforgotten and your custom theme overrides base theme… Read the rest
SEP 17 2015

Call to undefined method Mage_Core_Controller_Request_Http::getInternallyForwarded()

Problem description The following PHP fatal error message appears on attempt to open Magento Backend after SUPEE-5344 patch installation: Call to undefined method Mage_Core_Controller_Request_Http::getInternallyForwarded() in app/code/core/Mage/Admin/Model/Observer.php on line 76 Cause getInternallyForwarded method is introduced in SUPEE-5344 patch. According to the error message it is referred in code, however Magento can not find its definition. It means that either SUPEE-5344 was not applied fully and app/code/core/Mage/Core/Controller/Request/Http.php file still contains unpatched code or old code is still… Read the rest
AUG 08 2015

Class ‘Mage_Bbsnetaxept_Helper_Data’ not found in app/Mage.php on line 547

Problem description Magento WSOD or blank page is shown on attempt to save Shipping method with Trollweb/Bring extension. Saving shipping method or carrier in Magento fails with the following error: PHP Fatal error: Class ‘Mage_Bbsnetaxept_Helper_Data’ not found in app/Mage.php on line 547, referer: https://somestore.example.com/index.php/admin/system_config/edit/section/carriers/key/4d7adc02a29dd8084561ac40baca1318 Cause The reason of the error is typo in Trollweb/Bring extension and it happens only if some error is returned from Bring gateway on saving Shipping method or carrier. Actual error… Read the rest