E-mail deliverability troubleshooting

Sometimes, transactional mail from your store end up in GMail’s Junk folder or is silently rejected by Yahoo or Hotmail, so customer get no messages from your store, be it about shipment progress and or even support responses when he trying to reach you.

It may be caused by bad mail reputation of your domain, unprotected Contact and Registration forms (which may be used to send SPAM from your store), bad DKIM signing keys or thousands of forged messages sent by third-parties pretending to be from your domain due to missing SPF/DMARC policies.

email-deliverability It is possible to minimize the risks of email non-delivery by proper e-mail configuration.

Use our service to diagnose and fix your mail deliverability issues.
The process is as follows:

  • You submit the request providing mail domain name to review and improve
  • You respond to message from our ticket system from any email address in that mail domain
  • In the message received from your domain we check all headers and verify DNS records:
    • Published in DNS MX and PTR records, DKIM / Domain keys
    • SPF policy, DMARC policies
    • DKIM signing
    • SSL certificates used to transmit message
    • Blacklists and domain reputation
  • After reviewing your mail domain configuration we provide the list of changes required and deploy these changes (if access info is granted) or assist you with deployment
  • You resend message to our ticket from the mail domain to verify if everything is applied properly

This form will initiate diagnostic and troubleshooting process for your mail domain.

What is your e-mail address:

Mail domain to review:

Additional details (optional):