Reset password page is blank (Magento WSOD) or results in Fatal error after installing SUPEE-6788 patch or upgrade to Magento 22.214.171.124 version. It is possible to enter email address and request a new password, but clicking on the link in password reset email results in empty page (Magento WSOD).
SUPEE-6788 patch and Magento 126.96.36.199 version changed customer_account_resetpassword section in themes for customer layout to customer_account_changeforgotten and your custom theme overrides base theme layout file layout/customer.xml.
- update app/design/frontend/your_theme_package/your_theme_name/layout/customer.xml file for your theme as shown in diff below (your_theme_package/your_theme_name is the name of your theme):
@@ -155,3 +155,3 @@ - <customer_account_resetpassword translate="label"> + <customer_account_changeforgotten translate="label"> <label>Reset a Password</label> @@ -174,5 +174,5 @@ <reference name="content"> - <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/> + <block type="customer/account_changeforgotten" name="changeForgottenPassword" template="customer/form/resetforgottenpassword.phtml"/> </reference> - </customer_account_resetpassword> + </customer_account_changeforgotten>
- alternatively, delete app/design/frontend/your_theme_package/your_theme_name/layout/customer.xml from your theme, in such case defaults from base theme will be used
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