Customers can not reset their passwords in Frontend after installing SUPEE-10888 patch. Blank screen or fatal error is reported on password reset page. See Fatal error: Call to a member function getBackend() on a non-object in app/code/core/Mage/Eav/Model/Entity/Abstract.php on line 153.
Blank screen or the following fatal error is thrown on attempt to change customer’s password in Frontend or Backend or request a password reset after applying SUPEE-10752 or SUPEE-10888 or upgrade: Fatal error: Call to a member function getBackend() on a non-object in app/code/core/Mage/Eav/Model/Entity/Abstract.php on line 1536. or (in newer versions) Fatal error: Uncaught Error: Call to a member function getBackend() on bool in app/code/core/Mage/Eav/Model/Entity/Abstract.php:1538 The error started after SUPEE-10752 or SUPEE-10888 installation or after…
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Problem description Magento Onepage checkout page is blank after SUPEE-10752. The following fatal PHP error thrown at Magento Onepage Checkout page after installing SUPEE-10752 patch: PHP Parse error: syntax error, unexpected ‘[‘ in app/code/core/Mage/Checkout/Model/Type/Onepage.php on line 691 Cause Array de-referencing is used in the following line of code added in SUPEE-10752: Support of array de-referencing is added in PHP 5.4, older versions (PHP 5.3) will throw fatal error like above on attempt of array de-referencing….
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Problem description The following error is shown or logged after Magento upgrade or patch installation (SUPEE-10415): PHP Fatal error: Call to undefined method Mage_Log_Helper_Data::isLogFileExtensionValid() in app/Mage.php on line 811 Cause app/Mage.php was updated with isLogFileExtensionValid() function, but there is no such function in app/code/core/Mage/Log/Helper/Data.php or code is cached by Magento Compiler or Opcode Cache. Ensure that the following code is in app/code/core/Mage/Log/Helper/Data.php (at the very end of file) If the code above is there, proceed…
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Problem description The following error is thrown on Catalog > Manage products in Magento backend after Magento upgrade or SUPEE-8788 installation (or Catalog > Manage products is blank): Fatal error: Call to undefined function lcfirst() in app/code/core/Mage/Uploader/Model/Config/Abstract.php on line 50 or Fatal error: Call to undefined function lcfirst() in includes/src/Mage_Uploader_Model_Config_Abstract.php on line 50 Cause lcfirst function is missing in your PHP version. It can happen if your PHP version is older than 5.3. Solution Request…
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Problem description After SUPEE-8788 patch bundle or upgrade to 1.9.3.0 edit product page is broken in backend at Catalog > Manage products > Edit product. The following error logged in PHP error log: Fatal error: Call to a member function setUrl() on a non-object in app/code/local/MagicToolbox/Magic360/Block/Adminhtml/Settings/Edit/Tab/Form/Element/Gallery/Content.php on line 16 or Fatal error: Call to a member function setUrl() on a non-object in app/code/community/Unirgy/Giftcert/Block/Adminhtml/Import.php on line 45 Fatal error: Call to a member function setUrl() on…
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Problem description After SUPEE-6788 patch budnle or after upgrade to Magento 1.9.2.4 Ess/M2ePro extension is not updating products or cron execution results in SQL error like the following: SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘`group`’ in ‘where clause’ Cause SUPEE-6788 patch bundle hardened requirements to SQL queries for third-party extensions and the extension is not properly updated to match all new requirements to Magento coding standards. Solution Update Ess/M2ePro extension to the latest version…
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Problem description After SUPEE-6788 patch budnle or after upgrade to Magento 1.9.2.4 Magestore Bannerslider sliders are not shown, hidden or page with sliders or results in SQL error like the following: SQLSTATE[42000]: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘.`value)` = ‘0’) AND (`start_time` Cause SUPEE-6788 patch bundle hardened requirements to…
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Problem description After SUPEE-6788 patch budnle or after upgrade to Magento 1.9.2.2 customer registration form does not work correctly. Submitting the form have no any results just like page is simply refreshed, new customer accounts are not created. Cause SUPEE-6788 patch bundle introduced new form key requirement for customer registration form and included a special patch for base, default and rwd themes (for all themes that are shipped with Magento distribution). Custom themes however are…
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Problem description After SUPEE-7405 patch Sales Order Management screen in Magento Backend is blank or the following error is reported in PHP error log: PHP Parse error: syntax error, unexpected ‘[‘ in app/code/core/Mage/Adminhtml/Helper/Sales.php on line 124 Cause SUPEE-7405 is prepared with PHP 5.4 in mind, older PHP versions are incompatible with new language constructions used. Solution Change line 124 in app/code/core/Mage/Adminhtml/Helper/Sales.php from $links = []; to $links = array();:
Problem description Reset password page is blank (Magento WSOD) or results in Fatal error after installing SUPEE-6788 patch or upgrade to Magento 1.9.2.2 version. It is possible to enter email address and request a new password, but clicking on the link in password reset email results in empty page (Magento WSOD). Cause SUPEE-6788 patch and Magento 1.9.2.2 version changed customer_account_resetpassword section in themes for customer layout to customer_account_changeforgotten and your custom theme overrides base theme…
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Problem description The following PHP fatal error message appears on attempt to open Magento Backend after SUPEE-5344 patch installation: Call to undefined method Mage_Core_Controller_Request_Http::getInternallyForwarded() in app/code/core/Mage/Admin/Model/Observer.php on line 76 Cause getInternallyForwarded method is introduced in SUPEE-5344 patch. According to the error message it is referred in code, however Magento can not find its definition. It means that either SUPEE-5344 was not applied fully and app/code/core/Mage/Core/Controller/Request/Http.php file still contains unpatched code or old code is still…
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Problem description Magento WSOD or blank page is shown on attempt to save Shipping method with Trollweb/Bring extension. Saving shipping method or carrier in Magento fails with the following error: PHP Fatal error: Class ‘Mage_Bbsnetaxept_Helper_Data’ not found in app/Mage.php on line 547, referer: https://somestore.example.com/index.php/admin/system_config/edit/section/carriers/key/4d7adc02a29dd8084561ac40baca1318 Cause The reason of the error is typo in Trollweb/Bring extension and it happens only if some error is returned from Bring gateway on saving Shipping method or carrier. Actual error…
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